Frequently Asked Questions
Answers to common questions about SwaEnergy's products — the Watton app, Smart Meter, Grid Intelligence, and Sniffer.
Watton App
Watton is SwaEnergy's consumer app for monitoring your electricity, buying power, and receiving smart alerts — all from your phone.
Yes. Watton lets you manage electricity for multiple meters and properties from a single account, so you can track usage and top up several locations without switching apps.
Yes. Watton lets you buy electricity anytime, from anywhere, straight from your phone — no need to visit a vendor or use a separate top-up process.
Yes. Watton sends smart notifications for low balance and other important account activity, so the lights never go out unexpectedly.
Watton is available on Google Play and the Apple App Store. Use the download badges on our Home page or the Watton product page to get the app.
Smart Meters & Grid Intelligence
Grid Intelligence is SwaEnergy's Head-End System (HES) — a platform that lets utilities securely communicate with smart meters, collect real-time data, and monitor network performance from a single dashboard.
SwaEnergy smart meters are built to Class 1.0/2.0 accuracy standards and are tested against IEC 62052/62053/62056 specifications used across the region's utilities.
Yes. SwaEnergy smart meters include built-in tamper detection that reports suspicious activity in real time, helping protect billing integrity for both customers and utilities.
Yes. Our meters and Grid Intelligence platform are built to be compatible with TANESCO, Umeme, and other regional utility billing and communication standards.
Sniffer & Energy Auditing
Sniffer is a plug-in energy sensing device that continuously monitors your electrical loads, helping you see exactly where power is being used — and wasted.
Yes. With Sniffer, you can monitor individual appliances — like a fridge or air conditioner — and see their specific energy behaviour visualized on your dashboard.
Yes. Sniffer's dashboard lets you switch between live, weekly, monthly, and yearly views, so you can spot consumption patterns and catch inefficiencies early.
Sniffer is designed for homes and businesses that want equipment-level visibility into their electricity use, so they can identify inefficiencies and reduce energy waste.
About SwaEnergy
Yes. Watton, Smart Meter, Grid Intelligence, and Sniffer are built as one connected ecosystem, so data flows between them to give you a complete view of your energy — from a single appliance to the wider utility network.
SwaEnergy is headquartered in Masaki, Dar es Salaam, Tanzania, and works with households, businesses, and utility partners across East Africa.
Reach us through the Contact page, by phone at +255 762 066 198, or by email at ekato@swaenergy.io. Our team responds quickly to partnership and support inquiries.
Still have questions?
Reach the SwaEnergy team for help with Watton, Smart Meter, Grid Intelligence, Sniffer, or anything else.
